Refund & Exchange
At GoodsO'clock, we are committed to providing you with the highest quality customized products. Please note our return policy regarding changes of mind and product satisfaction:
Refunds for Change of Mind: Unfortunately, we do not accept refunds for change of mind once the illustration process has commenced. Each artwork is a unique creation, and once started, it is tailored specifically for you.
Product Revisions: If, however, you find yourself unsatisfied with the illustration, we are more than happy to offer product revisions. Our aim is to ensure you are delighted with the final result. Reach out to our customer support team, and we'll work together to make sure your vision comes to life.
No Returns for Specific Categories: There are NO RETURNS for any of our Customized, Flash Sale, Clearance, Weekend Deals, Discounted, or Box of Goodness items. They are considered final sale unless they are defective.
Thank you for choosing GoodsO'clock. Your satisfaction is our priority, and we appreciate your understanding of our policy. If you have any questions, feel free to contact our support team.
Q: What happens if my order is returned due to an incorrect or incomplete address? A: If the carrier can't deliver due to an incorrect address, it will be returned to us. We'll hold it for 28 days at no cost. Contact us during this period to confirm your address.
Q: How can I minimize address-related issues? A: Double-check your address during checkout. Add a banner about correct addresses. Use USPS ZIP code lookup. Refer to our policies for a step-by-step process if your order hasn't arrived.