FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at hello@goodsoclock.com

Where do you ship?

Most of our products ship from our partnered warehouses and manufacturers based in the US and a few of our items are shipped from High-Quality Vendor contacts in China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

How long will it take my items to arrive?

It varies based on product. Please go through our shipping page for better understanding.

How long will it take to receive a tracking number?

It will take about 2 business days.
I'm given a tracking number, but the tracking system no longer updates my shipment status. Surely, your company must be tracking these orders
When your order is updated with a tracking number, please allow 5-10 business days for your shipment's first status update to show in the tracking system.

Please understand that your parcel is the responsibility of the carrier once we have shipped it out. Tracking updates and the speed of delivery are determined by the shipping company and/or unforeseen circumstances, such as festive seasons, complicated shipping procedures at transit and sorting stations, speed of customs clearance, poor weather conditions or human error, and may therefore take longer than the stipulated time period. Tardy shipment updates and delayed delivery are beyond our control.

Also, unless you live in a major city, please allow more time for your parcel(s) to reach you.

However, if your shipment's status appears to stop showing progress following its first few updates AND your local post office has no record of your shipment in its system after 3-4 weeks, please leave us a message and we will look into it.

When your order is updated with a tracking number, please allow 5-10 business days for Print on Demand products and 2-3 Days for Ready Product for your shipment's first status update to show in the tracking system.

Also, unless you live in a major city, please allow more time for your parcel(s) to reach you.

Where can I place an order from?

As you are our priority, we decided to ship only in the USA at this moment.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders.

Please contact us if you do not receive one within 24 hours.

Who can I contact if I have a problem with my order?

All inquiries can be forwarded to hello@goodsoclock.com

How can I pay?

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Is Checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure.

If I enter my email address will you sell my information?

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Will I (the customer) have to pay customs?

Like most countries you will not have to pay customs, but it depends where you are located and if you order more than 1 piece.

I placed an order for several items, but I only received a part of my order. Where is the rest of my order?
If you ordered more than 1 item, they may be shipped out separately with different tracking numbers. This is because we have fulfilment centres located globally, mainly in the United States, London and Asia. Your items are shipped out from these respective fulfilment centres, and may arrive at different times. We thank you for your patience and understanding. ☺
I did not receive my order and I want a replacement/refund.
If the tracking system shows that your item is delivered or is already in the destination country, please check with the destination carrier (your local post office) for the delivery status of your shipment.

In some countries and regions, it is common practice for the courier to leave the package with the recipient's neighbor if the recipient is not present to receive it. Also check with your neighbors, with your office/apartment reception, and with members who are likely to have received your package on your behalf.

The courier may sometimes leave your package at the doorstep/front porch or in your mailbox if you are not present to receive it. If the tracking system indicates your order is delivered and you are positive you did not receive your package, please contact the destination carrier because they will be in the best position to help you locate your package. ☺

Once the tracking system indicates that your shipment is delivered, your order is considered successfully delivered by GoodsO’clock.

**Please Note: We will not be held liable for missed delivery attempts by couriers due to the absence of the addressee and/or failed delivery as a result of incorrect shipping address provided by the customer.**

I didn't receive an order confirmation email and/or shipping confirmation email.
You may have accidentally entered the wrong email address at checkout. Please send us a message with your best email directly at hello@goodsoclock.com, so we can send your order confirmation to your inbox.

You may have accidentally entered the wrong email address at checkout. Please send us a message through the contact form here with your best email address or email us directly at hello@goodsoclock.com, so we can send your order confirmation to your inbox.